100% Satisfaction Guarantee!
- Shipping & Returns
We want you to LOVE your GothRider® Premium items! They will ship out within 3-4 weeks from your order. All GothRider® Jewelry are handmade and on-demand, it is why the delays are longer than in-stock products. You can always ask Express Delivery for an extra fee, so we can proceed it in 2-3 weeks instead. If you're not 100% satisfied within the first 90 days of receiving your product, let us know and we'll make it right.
- Hassle free return/exchange policy!
- Please contact us at firstname.lastname@example.org with any questions.
How secure is my personal information?GothRider.com uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run datacenter.
My order has been sent, why don't I see the tracking info?
Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the USPS tracking system or our own tracking system.
What quality can I expect from my printed T-shirt?
We only use clothing made from trusted brands such as Gildan, Bella and American Apparel, guaranteeing the highest quality in terms of durablity and washibilty. For a complete list of products you can choose from, visit our Apparel page
You won't be wearing a thick heavy vinyl-coated t-shirt that will have you panting like a dog on a hot summer day! All our garments have been tested for the best printing results. GothRider custom t-shirts are perfect for any occasion, be it for events, resell, fashion or great gifts!
Do you ship in all countries?
We ship to most countries - ask us about your country.
All items are made to order and are shipped in around 14 business days. Except for Jewelry since most of them are handmade and can take between 45-60 days to be delivered
Boots & Bags are customized and printed one at a time, it takes us 1-3 days to process the order then 7-14 days to ship.
Why does it takes so long to get my order?
There are few reasons why your order may take much more time than usual. If you've ordered one of our GR Premium or Signature Jewelry usually it takes 4 to 6 weeks to get them as stated in the product description. The reason is these high end piece of fine jewelry are handmade.
If it is one of our regular items that is not made in USA or Canada, it might take sometime if we don't have them in our local warehouse and if we need an extra 7 days to bring them from abroad.
Why some items are free and on the checkout I still have to pay?
We offer "FREE" of charge on selected products. These products must be cleared from our warehouse. Most of them are in limited quantities. You will have to pay for shipping (can vary from 3.95$ to 5.00$ depending on the item weight and size) and for the handling part (can vary from 2.00$ to 4.00$). Since these are clearance items, they take some space in our warehouse and we pay people to handle them, same for shipping.
I was hoping to get my order for Christmas, where it is?
For 2017, due to huge amount orders and as hard we are working to fulfill and ship yours any orders made after November 13th won't be guaranteed to make it before Christmas except for few products. Be sure to contact email@example.com before ordering to see if your product is part of the guaranteed product shipped before Christmas.
What does 2 Years Warranty means on GR Premium & Signature Jewelry?
We offer a 2 year warranty on all our jewelry against manufacturing defects and workmanship. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than an authorized GothRider representative.
Jewelry tarnishing is not subject to the 2 years warranty since most of them oxidize with time.
Our dedicated Quality Assurance Team inspects every item before shipment to ensure that you receive a high quality piece. In the rare event that your item has a defect, please contact a customer service representative at firstname.lastname@example.org, and we'd be happy to assist you in getting your item repaired. Please include your order number and contact information in your communications with us.
GothRider reserves the right to void the warranty on any item that shows signs of modification, abuse or damage beyond "normal wear", as deemed by our jewelry professionals.
GothRider will not be responsible for lost or stolen items.
Please contact us if your order hasn’t arrived within the estimated delivery time. Keep in mind that delivery times on international orders may take slightly longer.
What People Are Saying About Us
- Michael Thomas Redlein
"I would recommend this site and merchandise to anyone I love! Plus there's a problem in any situation they get right on it and more then generous in fixing the problem! Or Concerne! I give ten thumbs Up!”
- Gary Lawson
"I like a lot and I will get more thing from them in the near future. I will tell everyone I know about this company”
- Larry Whorrall
"You would never regret buying. Great quality.”
- Mark Banyai
'I'm glad I purchased it! Defiinitely would buy stuff like this again from you!'