🇺🇸FREE SHIPPING ABOVE $50 IN THE USA🇺🇸

FAQs

How secure is my personal information?

GothRider.com uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run datacenter.

My order has been sent, why don't I see the tracking info?

Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the USPS tracking system or our own tracking system. You might want to let your customers know in your shipping emails, so that it minimises the confusion for them.

 

What quality can I expect from my printed T-shirt?

We only use clothing made from trusted brands such as Gildan, Bella and American Apparel, guaranteeing the highest quality in terms of durablity and washibilty. For a complete list of products you can choose from, visit our Apparel page

You won't be wearing a thick heavy vinyl-coated t-shirt that will have you panting like a dog on a hot summer day! All our garments have been tested for the best printing results. GothRider custom t-shirts are perfect for any occasion, be it for events, resell, fashion or great gifts!

 

Do you ship in all countries?

We ship to most countries - ask us about your country.

 

When will I receive my items?

All items are made to order and are shipped in around 14 business days. Except for Jewelry since most of them are handmade and can take between 45-60 days to be delivered

Why does it takes so long to get my order?

Between August 7th 2015 and September 14th 2015, we are moving all our products (except T-Shirts) to our new fulfillment house in Texas. Since most our items were shipped from our warehouse in China and it took 45-60 days to get them, it didn't make sense for most of the customers to wait so long to get their purchases. With our new fulfillment house in Texas our goal is to increase the delivery speed between 15-30 days in following week of our move, then few weeks later 7-15 days delivery.

Why some items are free and on the checkout I still have to pay?

We offer "FREE" of charge on selected products. These products must be cleared from our warehouse. Most of them are in limited quantities. You will have to pay for shipping (can vary from 3.95$ to 5.00$ depending on the item weight and size) and for the handling part (can vary from 2.00$ to 4.00$). Since these are clearance items, they take some space in our warehouse and we pay people to handle them, same for shipping. 

Please contact us if your order hasn’t arrived within the estimated delivery time. Keep in mind that delivery times on international orders may take slightly longer.